You are viewing an old revision of this post, from August 5, 2015 @ 11:58:19. See below for differences between this version and the current revision.

Mail bouncing… receiving email issue

Starting from sometime yesterday (cannot be sure when without digging through logs) mail is now bouncing from my server.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
 
For further assistance, please send mail to <postmaster>
 
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
 
                  The mail system
 
<BOUNCE@<domain>> (expanded from <admin@<domain>>): unknown user: "bounce"
 
Final-Recipient: rfc822; BOUNCE@<domain>
Original-Recipient: rfc822;admin@<domain>
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Postfix; unknown user: "bounce"

 

I haven't changed / installed / updated anything between when it last worked and today. bites nails

 

----------------------------------------------

Solution:

I've seen that on some cPanel migrations, where the user "bounce" is setup as a blackhole... except, their way of handling all that doesn't come over cleanly and generates these weird messages 🙂

It looks like the user "admin@domain" is configured to forward messages to "bounce@domain" -- and bounce@domain is generating, well, bounce messages.

A better way to handle that would be to simply remove the unwanted aliases altogether, and allow Postfix to handle the rejection messages during the SMTP greeting.

My suggestions would be:

  • Go into "Edit Mail Aliases", and make sure everything in there goes where you want it to

  • Remove any reference to "bounce@", as well as any aliases pointing to it. The bounce will be handled in the SMTP greeting

  • Make sure you aren't using a catch-all address; catch-alls generate tons of bounce messages 🙂

 

Revisions

  • August 5, 2015 @ 11:58:26 [Current Revision] by admin
  • August 5, 2015 @ 11:58:26 by admin
  • August 5, 2015 @ 11:58:19 by admin

Revision Differences

August 5, 2015 @ 11:58:19Current Revision
Content
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: Starting from sometime yesterday (cannot be sure when without digging through logs) mail is now bouncing from my server.Unchanged: Starting from sometime yesterday (cannot be sure when without digging through logs) mail is now bouncing from my server.
Deleted: </p> 
Deleted: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"> 
Deleted: &nbsp; 
Unchanged: </p>Unchanged: </p>
Unchanged: <div class="geshifilter" style="margin: 0.5em; padding: 0.5em; border: 1px solid rgb(204, 204, 204); outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(34, 34, 34); line-height: 1.3; overflow: auto; font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; background: rgb(248, 248, 248);">Unchanged: <div class="geshifilter" style="margin: 0.5em; padding: 0.5em; border: 1px solid rgb(204, 204, 204); outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(34, 34, 34); line-height: 1.3; overflow: auto; font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; background: rgb(248, 248, 248);">
Unchanged: <pre class="text geshifilter-text" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 0.9em; vertical-align: baseline; color: rgb(136, 136, 136); line-height: 1.3; background: transparent;">Unchanged: <pre class="text geshifilter-text" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 0.9em; vertical-align: baseline; color: rgb(136, 136, 136); line-height: 1.3; background: transparent;">
Unchanged: I&#39;m sorry to have to inform you that your message could notUnchanged: I&#39;m sorry to have to inform you that your message could not
Unchanged: be delivered to one or more recipients. It&#39;s attached below.Unchanged: be delivered to one or more recipients. It&#39;s attached below.
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: For further assistance, please send mail to &lt;postmaster&gt;Unchanged: For further assistance, please send mail to &lt;postmaster&gt;
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: If you do so, please include this problem report. You canUnchanged: If you do so, please include this problem report. You can
Unchanged: delete your own text from the attached returned message.Unchanged: delete your own text from the attached returned message.
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: The mail systemUnchanged: The mail system
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: &lt;BOUNCE@&lt; domain&gt;&gt; (expanded from &lt;admin@&lt; domain&gt;&gt;): unknown user: &quot;bounce&quot;Unchanged: &lt;BOUNCE@&lt; domain&gt;&gt; (expanded from &lt;admin@&lt; domain&gt;&gt;): unknown user: &quot;bounce&quot;
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: Final-Recipient: rfc822; BOUNCE@&lt;domain&gt;Unchanged: Final-Recipient: rfc822; BOUNCE@&lt;domain&gt;
Unchanged: Original-Recipient: rfc822;admin@&lt;domain&gt;Unchanged: Original-Recipient: rfc822;admin@&lt;domain&gt;
Unchanged: Action: failedUnchanged: Action: failed
Unchanged: Status: 5.1.1Unchanged: Status: 5.1.1
Unchanged: Diagnostic-Code: X-Postfix; unknown user: &quot;bounce&quot;</pre>Unchanged: Diagnostic-Code: X-Postfix; unknown user: &quot;bounce&quot;</pre>
Unchanged: </div>Unchanged: </div>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: I haven&#39;t changed / installed / updated anything between when it last worked and today.&nbsp;<em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">bites nails</em>Unchanged: I haven&#39;t changed / installed / updated anything between when it last worked and today.&nbsp;<em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">bites nails</em>
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: <em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;" >------------ ------------ ------------- ---------</em>Unchanged: <em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;" >------------ ------------ ------------- ---------</em>
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: <strong><em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;" >Solution:</em></strong>Unchanged: <strong><em style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;" >Solution:</em></strong>
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: I&#39;ve seen that on some cPanel migrations, where the user &quot;bounce&quot; is setup as a blackhole... except, their way of handling all that doesn&#39;t come over cleanly and generates these weird messages 🙂Unchanged: I&#39;ve seen that on some cPanel migrations, where the user &quot;bounce&quot; is setup as a blackhole... except, their way of handling all that doesn&#39;t come over cleanly and generates these weird messages 🙂
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: It looks like the user &quot;admin@domain&quot; is configured to forward messages to &quot;bounce@domain&quot; -- and bounce@domain is generating, well, bounce messages.Unchanged: It looks like the user &quot;admin@domain&quot; is configured to forward messages to &quot;bounce@domain&quot; -- and bounce@domain is generating, well, bounce messages.
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: A better way to handle that would be to simply remove the unwanted aliases altogether, and allow Postfix to handle the rejection messages during the SMTP greeting.Unchanged: A better way to handle that would be to simply remove the unwanted aliases altogether, and allow Postfix to handle the rejection messages during the SMTP greeting.
Unchanged: </p>Unchanged: </p>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: My suggestions would be:Unchanged: My suggestions would be:
Unchanged: </p>Unchanged: </p>
Unchanged: <ul style="margin: 0px 0px 0px 10px; padding-right: 0px; padding-left: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; clear: both; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <ul style="margin: 0px 0px 0px 10px; padding-right: 0px; padding-left: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; clear: both; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">
Unchanged: Go into &quot;Edit Mail Aliases&quot;, and make sure everything in there goes where you want it toUnchanged: Go into &quot;Edit Mail Aliases&quot;, and make sure everything in there goes where you want it to
Unchanged: </p>Unchanged: </p>
Unchanged: </li>Unchanged: </li>
Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">
Unchanged: Remove any reference to &quot;bounce@&quot;, as well as any aliases pointing to it. The bounce will be handled in the SMTP greetingUnchanged: Remove any reference to &quot;bounce@&quot;, as well as any aliases pointing to it. The bounce will be handled in the SMTP greeting
Unchanged: </p>Unchanged: </p>
Unchanged: </li>Unchanged: </li>
Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">Unchanged: <li style="margin: 0px 0px 0px 10px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; list-style: disc; background: transparent;">
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: transparent;">
Unchanged: Make sure you aren&#39;t using a catch-all address; catch-alls generate tons of bounce messages 🙂Unchanged: Make sure you aren&#39;t using a catch-all address; catch-alls generate tons of bounce messages 🙂
Unchanged: </p>Unchanged: </p>
Unchanged: </li>Unchanged: </li>
Unchanged: </ul>Unchanged: </ul>
Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Unchanged: <p style="margin: 5px 0px 15px; padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; color: rgb(17, 17, 17); font-family: 'Lucida Grande', 'Lucida Sans', 'Lucida Sans Unicode', 'DejaVu Sans', Arial, sans-serif; line-height: 19.1999988555908px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
Unchanged: &nbsp;Unchanged: &nbsp;
Unchanged: </p>Unchanged: </p>

Note: Spaces may be added to comparison text to allow better line wrapping.

No comments yet.

Leave a Reply